Freshdesk

See customer and subscriptions information within Freshdesk

Overview

Freshdesk is a cloud-based helpdesk application which helps track and manage customer support tickets, enabling the support teams to resolve customer issues effectively. Chargebee's app for Freshdesk displays customer and subscription information right next to the support ticket. Hence, boosts productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of customer's subscription information.

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Features

See customer’s subscription information, from within Freshdesk

Let your customer support teams have all the context they would need about your Customers and their Subscriptions, without having to switch between Chargebee and Freshdesk.

Search your customers in Chargebee, from within Freshdesk

Various people reach out to your support teams, requesting assistance on your product or services. Chargebee's Search within Freshdesk allows you to find the right customer by company name, even if the requestor isn't available on Chargebee.