Zendesk

See customer and subscriptions information within Zendesk

Overview

Zendesk is a cloud-based helpdesk application which helps track and manage customer support tickets, enabling the support teams to resolve customer issues effectively. Chargebee's app for Zendesk displays customer and subscription information right next to the support ticket. Hence, boosts productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of customer's subscription information.

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Features

See customer’s subscription information, from within Zendesk

Let your customer support teams have all the context they would need about your Customers and their Subscriptions, without having to switch between Chargebee and Zendesk.

Search your customers in Chargebee, from within Zendesk

Various people reach out to your support teams, requesting assistance on your product or services. Chargebee's Search within Zendesk allows you to find the right customer by company name, even if the requestor isn't available on Chargebee.