Retently CX

Overview

Retently is a customer experience management platform, helping businesses collect customer experience data via NPS, CSAT, CES, and PMF surveys across all channels at critical customer journey touchpoints.

Connect Retently email surveys to Chargebee's subscription-based events to capture your new customers' feedback after conversion, or keep track of existing customers' experience on an ongoing basis when their subscription gets renewed, as well as send exit-surveys when a subscription is canceled, to help you uncover the main reasons for churn.

Analyze customer sentiment, easily spot trends, and understand the key drivers impacting CX.

Features

Measure your CX score for each Chargebee event

Import Chargebee customers along with their properties and segment survey results for in-depth analysis and uncover actionable insights to improve their experience.

Send CX surveys based on Chargebee events

Connect Retently with Chargebee and send transactional surveys when a subscription is created, activated, or canceled, to track customers' experience at different milestones in their journey.

Compare customer experience evolution

Monitor and compare how the experience of different segments of your customers has evolved over time. Segment your audience based on product, revenue, subscription status, and more.

Collaborate on customer responses and close the feedback loop

Assign survey responses to other colleagues, track the progress of closing the feedback loop, collaborate with other users via notes, and reply directly to the survey respondent to collect more insights.

Get holistic insights into customers' feedback

Identify patterns in your customers' text feedback via an automatically generated word cloud and AI-powered feedback topic classification.

Retently CX

Measure your CX score for each Chargebee event

Send CX surveys based on Chargebee events

Compare customer experience evolution

Collaborate on customer responses and close the feedback loop

Get holistic insights into customers' feedback

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